The Customer Experience Team of Philippine Commercial led workshops to strengthen customer focus and promote a service-oriented mindset across International Container Terminal Services Inc.’s (ICTSI) Philippine terminals.
Employees from the Customer Experience, Commercial, Finance, IT, and Ope…
The ICTSI Philippine Commercial Department recently held a workshop with the management committee of Visayas Container Terminal (VCT) to assess customer touchpoints and explore potential improvements to the terminal user experience.
The session provided an opportunity for the Customer Experien…
Tags:
The Philippine Commercial team, in partnership with ICTSI Global Academy, recently concluded two “Intentional Impact: Focusing on Customer Experience” training sessions aimed at enhancing customer service across ICTSI’s Philippine terminals.
A total of 55 participants attended the sessions, he…
Tags: